# Careglo Platform Terms of Service
Table of contents
1. [General provisions](#i-general-provisions)
2. [Definitions](#ii-definitions)
3. [Account registration and use](#iii-account-registration-and-use)
4. [Rules for posting listings](#iv-rules-for-posting-listings)
5. [Cooperation model and payments](#v-cooperation-model-and-payments)
6. [Rights and obligations of Users and the Administrator](#vi-rights-and-obligations-of-users-and-the-administrator)
7. [Complaints and liability](#vii-complaints-and-liability)
8. [Personal data processing (GDPR)](#viii-personal-data-processing-gdpr)
9. [Termination and account closure](#ix-termination-and-account-closure)
10. [Administrator’s liability and limitations](#x-administrator-s-liability-and-limitations)
11. [Intellectual property and licenses](#xi-intellectual-property-and-licenses)
12. [Complaint procedure](#xii-complaint-procedure)
13. [Changes to the Terms](#xiii-changes-to-the-terms)
14. [Final provisions and governing law](#xiv-final-provisions-and-governing-law)
I. General provisions
1. These Terms of Service (“Terms”) set out the rules for using the “Careglo” online platform at careglo.eu (the “Platform”), which enables contact between caregivers and individuals or companies seeking care services.
2. The Platform is operated by Care Connective sp. z o.o., registered office: ul. Chopina 8/27, 20-026 Lublin, Poland, KRS, NIP: PL7123479104, REGON: 52926667100000, e-mail: [email protected] (“Care Connective sp. z o.o.”, the “Administrator”).
3. The Platform operates under:
- the laws of Poland,
- European Union law, in particular the GDPR (Regulation (EU) 2016/679),
- German civil and data protection law (to the extent applicable).
4. The Platform serves contact and intermediation purposes only — the Administrator is not a party to contracts concluded between Users.
5. Using the Platform means acceptance of these Terms and the Privacy Policy.
6. The binding version of the Terms is the Polish version.
II. Definitions
**Platform** – the communication and intermediation online service operated by the Administrator under the Careglo brand at careglo.eu, enabling registration, posting and browsing listings, communication and establishing cooperation between persons offering care services and individuals or companies seeking such services.
**User** – any natural or legal person using the Platform in accordance with its purpose and these Terms, in particular as a Caregiver, Client or Company.
**Caregiver** – a natural person aged 18+ with full legal capacity who offers care services on the Platform, for payment or free of charge. The Caregiver acts independently and may offer services domestically or abroad, in line with arrangements with the Client.
**Client** – a natural person (e.g., a family member of a person requiring care) or legal person (e.g., a company, organisation) seeking care services via the Platform. A Client may browse caregiver profiles, contact them through the internal chat and post listings.
**Company** – a business entity (e.g., care agency, recruitment company, care home) using the Platform to post job offers, recruit caregivers and use recruitment tools. A Company may use an active subscription or one-off services.
**Account** – an individual, secured User profile on the Platform created after registration and email verification. The Account gives access to Platform features (depending on the account type), listing management, communication, data editing and role-specific options (Caregiver, Client, Company).
**Subscription** – a recurring (monthly/quarterly/annual) payment model for Companies only, enabling access to extended Platform features such as unlimited posting and recruitment tools. The scope of the Subscription is defined in the current agreement between the Company and Care Connective sp. z o.o.
**Fee/Commission** – a one-off charge payable by Users for access to contact details, posting a listing or initiating a conversation with a caregiver. The amount is specified in the agreement between the Company and Care Connective sp. z o.o.
III. Account registration and use
Registration
1. The Platform may be used by natural persons aged 18+ with full legal capacity and by legal persons or organisational units with legal capacity.
2. Registration is voluntary but required to fully use the Platform, in particular to enable contact between a Caregiver and a Client.
3. During registration the User must provide true, up-to-date data and keep it updated.
Account verification
1. After registration, the User receives a verification email.
2. Account activation requires clicking the verification link in the email.
3. Additional verification (e.g., identity confirmation) may be required, in particular for Caregiver or Company accounts.
Access to data and contact
1. Users’ contact data (e.g., surname, phone number, email) are hidden by default from other Users.
2. Access to full User data is possible only after acceptance of specific cooperation terms, the Terms, the Privacy Policy and consent to personal data processing (GDPR).
3. Communication between Users takes place primarily via the Platform’s internal chat.
Account use rules
1. Each User may have only one active account.
2. Sharing the account with third parties is prohibited.
3. The User is fully responsible for actions performed using their account.
4. The Administrator may temporarily block or permanently remove an account if:
- the Terms are breached,
- false data is provided,
- actions violate good morals, law or community principles,
- fraud, spam or other dishonest activity is suspected.
Account deletion
1. The User may delete their account at any time by emailing the Administrator.
2. Account deletion means resigning from using the Platform and may result in the loss of data related to the User’s prior activity.
3. The Administrator may refuse deletion if there are valid legal reasons, e.g., pending disputes or legal data-retention requirements.
IV. Rules for posting listings
1. Types of listings
1.1. The Platform enables posting listings:
- by **Caregivers** – regarding availability and scope of care provided,
- by **Private Clients** – seeking a caregiver for themselves or a third party,
- by **Companies** – operating in the care sector and seeking collaborators or offering assignments.
2. Content requirements
2.1. Listings should include:
- a clear title and short description,
- location (country, city, region),
- type of care (e.g., day, 24/7, live-in),
- basic requirements/qualifications (optional),
- duration of the assignment/care (if known).
2.2. It is forbidden to post listings containing:
- contact data (email, phone, address) outside dedicated fields and without prior acceptance of conditions,
- offensive, discriminatory, illegal content or content breaching good morals,
- advertising, external links or listings unrelated to the Platform’s purpose.
3. Moderation and responsibility
3.1. All listings may be verified by the Administrator before publication or at any time after.
3.2. The Administrator may reject or remove a listing that:
- breaches the Terms,
- is untrue or misleading,
- has been reported as breaching the Platform’s rules or the law.
3.3. The User posting the listing is fully responsible for its content.
4. Visibility and access to data
4.1. Listings are visible to registered Users.
4.2. Full contact/identifying data (e.g., phone, email, profile photo) are disclosed only after acceptance of cooperation terms and consent to data processing per GDPR.
4.3. The Platform may use automatic translations, but the User is responsible for correctness and compliance.
V. Cooperation model and payments
5.1. Registration and verification
- Account registration by a Company or private Client is free.
- Access to some features may require prior data verification by the Administrator.
- The Administrator may refuse activation if data is incomplete, untrue or raises justified doubts.
5.2. Usage models
A Company may choose one of the following:
- purchase a **Basic** subscription enabling access to CRM — per the agreement,
- purchase a **Premium** subscription also including CRM — per the agreement,
- use the Platform in a **pay-as-you-go** model, per sec. 5.5.1.
5.3. Basic trial
- After concluding a Basic-level agreement, the Company receives 5 free “connections” with Caregivers.
- Each subsequent connection is charged per the Price List.
- Limited CRM functionality is available as described in the agreement.
5.4. Premium trial
- After concluding a Premium-level agreement, the Company receives a 60-day trial.
- During this time the Company has full CRM features, may post listings, manage contacts and use recruitment tools.
- Also includes 5 free “connections”; each next is paid.
5.5. Connection with a Caregiver
- A “connection” means one-time access to a given Caregiver’s contact data and the ability to contact them outside the Platform.
- A connection does not guarantee a contract and is not equivalent to establishing an employment or contract relationship.
- The Administrator does not mediate contract conclusion and is not liable for their content or effects.
5.5.1. “Pay-as-you-go” model
- Payment for specific actions, such as a “connection” with a Caregiver.
- Each chargeable action is settled separately — per the agreement.
- Allows flexible use of the Platform without subscription obligations.
5.6. Additional options
- Listing promotion (highlights, priority).
- Private Clients may use the Platform without purchasing a subscription.
- The Administrator may offer additional packages (e.g., bundles of connections or promotions) — per the Agreement or commercial offer.
5.7. Warning system
- If a Caregiver breaches rules (e.g., no-show, false data), the Operator may issue a warning.
- Warnings may affect profile visibility or the ability to keep using the Platform.
- The Caregiver may explain and appeal in the User Panel.
5.8. Price list and payments
- The current Price List is specified in the Agreement with the Company.
- Payments are made by bank transfer to the account indicated in the agreement, within contractual deadlines.
- All prices are net; applicable VAT rates apply.
- Fees are non-refundable except as provided by consumer protection rules for digital services.
VI. Rights and obligations of Users and the Administrator
6.1. User obligations
- Use the Platform in accordance with applicable law, good morals and these Terms.
- It is forbidden to:
- impersonate others,
- publish false information,
- send spam or offensive/vulgar/discriminatory content.
- The User is fully responsible for content posted in the Profile and listings, including its truthfulness and legal compliance.
- In case of changes to contact, legal or identifying data (e.g., VAT no., email, address), the User must promptly update them.
6.2. User rights
A User has the right to:
- access their account and data,
- use Platform features according to the chosen model (subscription or one-off),
- obtain information on personal data processing rules,
- submit a complaint or appeal as provided.
The User may delete the account at any time; this does not release them from outstanding payments.
6.3. Administrator obligations
- Ensure proper operation of the Platform and technical support.
- Not interfere with the content/effects of communications between Users and not be responsible for their actions outside the Platform.
- Exercise due care for data and interaction security, but does not guarantee uninterrupted access or full resistance to failures or cyberattacks.
6.4. Administrator rights
The Administrator may:
- temporarily limit access due to maintenance,
- block a User account for breaches of the Terms or law,
- remove content that is off-purpose, offensive, untrue or harmful.
The Administrator may also change Platform features and the Price List — with appropriate notice and in accordance with law (e.g., Directive 2019/770/EU).
6.5. Disclaimer
The Administrator is not liable for:
- non-performance/improper performance of obligations by Users between themselves,
- consequences of false data provided by a User,
- lack of interest in an offer or unsuccessful connections,
- business decisions made by Users based on Platform content.
The Platform is not an employment intermediation service within labour-market laws — it is technical and informational in nature.
VII. Complaints and liability
7.1. Limitation of the Administrator’s liability
- The Administrator is not liable for:
- acts or omissions of Users,
- failure to achieve expected results (e.g., hiring, number of responses),
- consequences of improper Platform use,
- technical interruptions beyond the Administrator’s control (failures, force majeure).
- No liability for indirect damages, lost profits or losses arising from use (or inability to use) the Platform.
- The Platform does not provide employment intermediation within labour law.
7.2. Independence of relations between Users
- The Administrator provides only technical tools for contact.
- All arrangements, agreements, remuneration and cooperation terms are concluded without the Administrator and under the parties’ sole responsibility.
> **Legal effect**: exclusion of the Administrator’s liability for claims such as non-payment of remuneration or workplace accidents.
7.3. User liability
- The User is liable for all actions performed from their account — including by third parties to whom they disclosed credentials.
- The User must repair any damage suffered by the Administrator as a result of breaches of the Terms or law.
**Legal basis**:
- Directive 2011/83/EU on consumer rights
- Directive 2000/31/EC on e-commerce
- Regulation (EU) 2016/679 (GDPR)
- Polish Civil Code — Arts. 471 et seq. (contractual liability)
VIII. Personal data processing (GDPR)
- Information on personal data processing by the Administrator and the Platform is available at: [www.careglo.eu/rodo](https://www.careglo.eu/rodo)
**Legal basis**:
- Regulation (EU) 2016/679 (GDPR)
- Polish Data Protection Act of 10 May 2018
- ePrivacy Directive 2002/58/EC
- Polish Civil Code — Arts. 23, 24
IX. Termination and account closure
9.1. Voluntary deletion by the User
- A User (Company or private Client) may request account deletion at any time by email.
- Deletion means:
- end of access to the Platform,
- deletion or anonymisation of personal data unless retention is required by law (e.g., accounting data).
- The Administrator may verify the User’s identity before executing the request.
9.2. Termination by the Administrator
The Administrator may terminate with immediate effect if:
- the User breaches the Terms (e.g., false data, financial abuse, harm to others),
- there are legal grounds or public authority decisions.
In such cases the account may be removed or blocked without notice.
9.3. Inactivity
- An account may be deactivated after 12 months of inactivity (no logins, interactions, listings).
- Prior to deletion, a notification with a reactivation option is sent.
9.4. Effects of termination
- The User loses access to the Platform.
- Data will be stored only for legally required periods (e.g., transactional data — 5 years).
- All financial obligations incurred before termination remain in force.
9.5. Companies’ obligation to delete data
A Company that obtained Caregivers’ personal data (e.g., via a “connection”):
- must delete it after cooperation/contract ends,
- bears full responsibility for any further storage, processing or disclosure.
**Legal basis**:
- Polish Civil Code — Arts. 353¹, 60 et seq.
- GDPR (EU 2016/679) — Arts. 5, 6, 17, 24, 28
- Polish Act on Provision of Electronic Services — Arts. 8 and 22
- Polish Accounting Act — Art. 74
X. Administrator’s liability and limitations
10.1. Nature of intermediation
- The Platform is a technical intermediary between Users (Companies, Clients, Caregivers).
- The Operator does not guarantee cooperation, employment or the effectiveness of contact.
- All arrangements and contracts concluded outside the Platform are independent of the Administrator.
10.2. No liability for Users’ actions
- The Administrator is not liable for:
- content of Users’ listings,
- truthfulness of data provided by Caregivers or Companies,
- quality of services provided,
- failure to meet cooperation terms.
Each User is responsible for their own actions and their consequences.
10.3. Technical limitations
- The Operator strives for uninterrupted access but:
- reserves the right to maintenance breaks,
- is not liable for failures beyond control (network, force majeure).
- No compensation is due for unavailability (unless provided otherwise by separate agreements).
10.4. Financial liability
- The Administrator’s liability to a User is limited to fees paid in the 6 months preceding the event.
- No liability for lost profits, data or indirect damages.
10.5. Reporting violations and abuse
- A User may report breaches of the Terms, good morals or law.
- The Administrator will review within 14 business days, with possible extension.
- Measures: warning, suspension or account deletion.
10.6. Safeguarding the Administrator’s interests
- If a User’s actions expose the Administrator to loss, the Administrator may seek claims.
- This includes, in particular:
- legal violations,
- publication of illegal content,
- impersonation of persons or companies,
- abuse of the payment system or Platform resources.
**Legal basis**:
- Polish Civil Code — Arts. 471 et seq.
- GDPR (EU 2016/679) — Arts. 5, 32, 83
- Polish Act on Provision of Electronic Services — Arts. 12, 14, 15
- Polish Act on Counteracting Unfair Market Practices — Arts. 5–10
XI. Intellectual property and licenses
11.1. Platform copyrights
- All copyrights and IP rights to the Platform, its layout, source code, trademarks, logos, system content and documentation belong to the Administrator or its licensors.
- Copying, modifying, distributing, reproducing or using Platform elements without written consent is prohibited.
11.2. License granted by the User
- The User declares they hold rights to content they publish (e.g., listings, photos, reviews).
- The User grants the Administrator a non-exclusive, perpetual, royalty-free license to:
- make publicly available,
- fix and reproduce,
- translate,
- publish in promotional materials (newsletters, social media).
11.3. Protection of marks and branding
- The Administrator’s trademarks, logos and brand identifiers are protected by law.
- They may not be used without prior consent.
- Impersonation of the brand or staff will be reported to the relevant authorities.
11.4. Copyright infringement notices
- If you believe your copyrights are infringed, email: [email protected].
- The notice should include:
- claimant’s details,
- description of the infringement,
- evidence of rights.
The Administrator will review within 14 business days.
11.5. Ban on automatic copying
- Use of bots, scrapers or other tools to automatically fetch data from the Platform is prohibited.
- Breach results in immediate account blocking and possible civil or criminal claims.
**Legal basis**:
- Polish Copyright Act — Arts. 16–23
- EU Directive 2019/790 on copyright in the DSM
- GDPR — Art. 17 (right to erasure)
- Polish Civil Code — Arts. 23, 24 (protection of personal rights)
XII. Complaint procedure
12.1. Right to file a complaint
Any User may complain about:
- Platform operation,
- account functioning,
- charged fees,
- access to services,
- quality of technical/administrative support.
Complaints should be submitted in writing or by email to the address in “Contact”.
12.2. Complaint content
A complaint should include:
- name or company name,
- account-linked email address,
- problem description,
- justification, attachments (e.g., screenshots, invoices),
- the User’s request (e.g., refund, explanation).
12.3. Time for handling
- The Administrator reviews within 14 business days.
- In complex cases — up to 30 days, with notice to the User.
12.4. Response method
- The response will be sent to the User’s email.
- It will include the decision, justification and any compensation or resolution.
12.5. Complaints not considered
A complaint may be rejected if:
- filed more than 90 days after the event,
- missing identifying data or problem description,
- concerns matters already clarified with no new circumstances.
12.6. Out-of-court dispute resolution
Consumers may use:
- mediation/arbitration at the Voivodeship Trade Inspectorate,
- the EU ODR platform:
**Legal basis**:
- Polish Consumer Rights Act (30 May 2014)
- Polish Civil Code
- Directive 2013/11/EU (ADR)
- Regulation (EU) No 524/2013 (ODR)
XIII. Changes to the Terms
13.1. Right to amend
The Administrator may amend these Terms in particular when:
- laws change,
- new features, models or tools are implemented,
- wording needs clarification.
13.2. Notice
- Users will be informed at least 14 days before changes take effect.
- Notice will appear in the User Panel and be sent by email.
13.3. Acceptance
- Continued use after the effective date constitutes acceptance.
- If you disagree, you may resign from services and terminate the agreement.
13.4. Inaction
- Failure to terminate and continued use is deemed acceptance.
- No claims arise from this fact.
13.5. Language versions and discrepancies
- The binding version is the Polish version (unless law provides otherwise).
**Legal basis**:
- Polish Act of 18 July 2002 on Electronic Services
- Regulation (EU) 2019/1150
- Polish Civil Code — Arts. 384 and 384¹
XIV. Final provisions and governing law
14.1. Governing law and jurisdiction
- Matters not regulated are governed by Polish law, including:
- the Civil Code,
- the Act on Provision of Electronic Services,
- the Consumer Rights Act,
- GDPR (EU 2016/679).
- In case of dispute:
- the competent court is the court of the Operator’s seat,
- exceptions apply only where required by other applicable provisions (e.g., consumer law).
14.2. Language
- The Terms are drawn up in Polish.
- In case of translations — the Polish version prevails.
14.3. Severability
- If any provision is invalid, the remaining provisions remain in force.
- The invalid provision shall be replaced by the relevant legal regulations.
_Date of last update: 31.08.2025_
